Diana Richardson 10x Founder | Multiple Award-Winning Global Entrepreneur | Chief Philanthropy Officer for Mahila Udyami -The Glowgetter Mentor  Dr. Diana Richardson: The Glowgetter Mentor Setting a New Standard for Entrepreneurial Excellence In the world of modern entrepreneurship, the most compelling leaders are those who marry relentless ambition with service, lifelong learning with practical execution, and innovation with integrity. Dr. Diana Richardson stands at the crossroads of all three. A 10x founder, multiple award-winning global entrepreneurs, and Chief Philanthropy Officer for Mahila Udyami, she has built a body of work that is as substantive as it is inspiring. Through The Glowgetter Mentor and Signature D Ltd, her journey encompasses advanced aesthetics, business mentorship, strategic innovation, and philanthropy, spanning multiple sectors and borders to empower entrepreneurs, executives, and communities. This is a story of sustained evolution. It begins with a young professional who relocated to the United Kingdom in 2003 to earn qualifications in beauty therapy. It advances through years of progress into international advanced aesthetics and business building, with awards and recognition punctuating her ascent. Most strikingly, it culminates in a distinctive leadership ethos that blends education, regulatory stewardship, and high-level mentoring. The result is an entrepreneurial career defined by impact, inclusion, and intentional growth. A Career Forged Through Education and Enterprise Early in the conversation, Dr. Richardson reflected on the central belief guiding her journey: the key to success is to keep educating yourself. Her early training in beauty therapy was never a terminal credential. It became a launching pad for ongoing professional development, culminating in academic and executive education that has shaped her strategic approach. She earned a first at Oxford University’s Saïd Business School in the Strategic Innovation Program, studied at Harvard Business School, and completed Harvard Medical School’s Lifestyle Medicine Coaching course with distinction. She has also been nominated for an honorary doctorate at Azteca University for her commitment to entrepreneurial endeavours. These milestones are not decorative. They illustrate a consistent philosophy that privileges study, practice, and refinement. Education, in her framing, is not merely formal or institutional. It is a mindset that requires curiosity, discipline, and humility. By actively seeking advanced learning in business strategy and health-focused coaching, she has equipped herself to operate at the intersection of leadership, wellness, and enterprise growth. That perspective now permeates her work as a mentor and advisor through The Glowgetter Mentor, where she provides strategy sessions, community programs, a podcast, a blog, best-selling books, and structured further education to help founders and executives build durable, resilient businesses. Signature D Ltd When we sat down with Dr. Richardson, the discussion began with Signature D Ltd, the company she led before becoming globally recognized as The Glowgetter Mentor. At its inception, Signature D Ltd focused on helping students turn ambition into enterprise and supporting intrapreneurs to transition into solopreneurs. This early work placed her close to the raw reality of business creation. She was not building in theory but guiding people through their first real decisions about risk, positioning, and structure. Over time, that mentorship model scaled. During the global pandemic, Dr. Richardson expanded her work to include spas, salons, and beauty entrepreneurs who faced existential challenges. She provided guidance not only on how to survive a once-in-a-century disruption but how to recalibrate business models. Her focus was pragmatic and immediate: keep businesses open, keep teams safe, and keep clients engaged. This period sharpened her operational judgment and provided a crucible for leadership under pressure. Her involvement went further than advisory support. Dr. Richardson was asked to help the government write regulations for the beauty and aesthetics industry during the pandemic. In collaboration with medical personnel, she helped define standards and protocols that would allow businesses to operate with safety and confidence. This regulatory stewardship gave her niche expertise in what it means to run a Covid-secure business and showcased her ability to translate high-level health guidance into workable operational frameworks. It also affirmed her credibility as an industry voice trusted at the policy level. Leading Through Crisis and Change Throughout our conversation, it became clear that Dr. Richardson views entrepreneurship not as a glamorous pursuit but as a test of resilience. Injury tested her strength. Team management challenged her instincts. Customer service scenarios refined her systems and communication. Technological advancements forced adoption and reinvention. These experiences did not deter her. They became catalysts for growth. Her framing of obstacles is instructive. Each one presents an opportunity to grow, develop, and learn. In practice, this means designing feedback loops, adopting the right tools, and staying adaptable. It also means refusing complacency. The Glowgetter Mentor operates with the recognition that business is dynamic. Skill sets must evolve. Processes must be updated. Leaders must stay flexible. Under her guidance, entrepreneurs are trained to interpret friction as a signal, not a verdict. From Founder to Force Multiplier As she articulated, the evolution from founder to force multiplier is one of the most significant transitions in any entrepreneurial career. Dr. Richardson made this move by transforming her operational expertise into a replicable mentoring model. She did not limit her influence to the boundaries of a single company. Instead, she built platforms that amplify others. Through The Glowgetter Mentor, she convenes a community of entrepreneurs and executives who learn from her experience and from one another. Her strategy sessions are practical and focused on business fundamentals. Her educational content spans innovation, execution, leadership, and wellness. Her communications platforms, podcast, blog, and books ensure that insights are accessible, evergreen, and actionable. The result is a multilayered ecosystem that supports founders at every stage of the journey. Operating Principles That Scale Dr. Richardson’s approach to leadership can be distilled into a set of operating principles that scale across industries and business sizes: Keep learning by designOngoing education is a strategic imperative, not a luxury. Whether through formal programs or targeted courses, the ability to assimilate new frameworks and apply them quickly is a competitive advantage. Build systems that survive stress Resilient businesses are not lucky. They are

Paul Scribner CEO of General Holdings Limited The finance and investment sector plays a pivotal role in accelerating business growth and securing long-term prosperity. This industry spans capital management, strategic investments, and essential financing for companies and large-scale initiatives. Private equity drives business expansion and operational improvement, while asset managers curate diversified portfolios across real estate, equities, and fixed income. Structured finance enables sophisticated transactions, and private credit delivers tailored lending solutions. The sector also anchors real estate development through targeted capital allocation. Professionals in this field are committed to creating value, managing risk, and generating consistent returns for investors. They serve as vital connectors between capital and commerce,  equipping businesses with the financial tools and expertise necessary to achieve sustainable success. With over 20 years of experience in corporate finance, restructuring, and international transactions, Paul Scribner exemplifies this ethos. Early in his career, he navigated complex turnaround situations where integrity and precision were non-negotiable. Progressing to senior finance and executive leadership, he led significant asset sales, capital raises, and global M&A  deals. As CEO of Raven Resources Corp., Scribner applies his proprietary “Raven Method” to deliver fast, transparent, and impactful results for clients worldwide.  Forged in High-Stakes Finance: Scribner’s Principled Approach to Global Deal-Making  Scribner’s early professional foundation was shaped in the intense environments of asset-based lending and corporate workouts. Tasked with rapidly assessing collateral and negotiating with diverse stakeholders under pressure, he developed a methodology grounded in speed, accuracy,  and integrity. Managing complex liquidations across Europe and Asia further sharpened his skills, as he coordinated multi-jurisdictional teams to navigate legal, financial, and operational complexities.  These formative experiences cemented Scribner’s belief that ethical clarity and swift decision making can coexist. His leadership style blends analytical rigor with empathy, enabling strategic clarity amidst divergent interests—an approach that underpins the Raven Method and guides  Raven Resources’ corporate culture.  Strategic Growth Through Acquisitions and Partnerships Under Scribner’s leadership, Raven Resources has executed a series of transformative transactions aligned with its vision of driving value in the mid-market. In November 2024, Raven formed a strategic equity partnership with General Holdings Limited, unlocking joint investment opportunities in infrastructure, industrial services, and real estate across the  Gulf and MENA regions. Additionally, in September 2024, Raven acquired Grove Electric &  Lighting Supply, which subsequently doubled its revenues in the following quarter. These actions reflect  Scribner’s commitment to transparency, stakeholder alignment, returns, and a resilient, growth-focused network. The Raven Method: Speed with Substance in Investment Analysis Central to Raven Resources’ operational strategy is the Raven Method, a disciplined three-day assessment framework designed to balance speed with comprehensive analysis. Day one focuses on rigorous data collection: financial evaluations, market studies, and stakeholder interviews.  Day two synthesizes this data into a robust investment thesis, identifying risks, strategic levers,  and value drivers. By day three, a fully articulated execution roadmap, complete with timelines and KPIs, is delivered.  This framework mitigates analysis paralysis and ensures decisive, well-informed action—a critical advantage in the fast-moving mid-market. The Raven Method seamlessly integrates operational insights with financial modeling, enabling Raven to deploy capital with both precision and foresight.  Leadership Beyond Business: Philanthropy, Art, and Mentorship Scribner’s leadership vision extends beyond the boardroom. Together with his wife, he founded a  Dallas-based foundation that has contributed over ten million dollars to transformative initiatives in education, healthcare, and community development. For Scribner, philanthropy is not an ancillary activity but a core tenet of responsible leadership.  His passion for art collecting informs his leadership philosophy—both disciplines require discernment, patience, and an appreciation for nuance. Scribner is also deeply invested in mentorship, fostering connections between emerging professionals and seasoned executives to drive long-term career development and knowledge transfer. Through strategic collaborations with nonprofits and educational institutions, he advances scalable community investment models that reflect his core values of empathy, integrity, and empowerment.  Words of Wisdom: Principles for Enduring Leadership Scribner advises leaders to cultivate a circle of trusted advisors who challenge assumptions and help illuminate blind spots. He champions swift, decisive action when the evidence is clear,  recognizing time as a leader’s most precious resource. Integrity, he asserts, is indispensable—the foundation of reputation and lasting relationships.  For Scribner, lasting success flows from integrity, clarity of purpose, and a deep concern for others.

Mr. Mohammed Mohsin An Exclusive Conversation with Jasmine Francis, Editor-in-Chief of CIOTODAY, Unveiling the Remarkable Journey of Mr. Mohammed MohsinMr. Mohammed Mohsin  for being awarded “Technology Leader of The Year – Data Warehouse Specialist (USA)” Awarded by Bizox Media Network as a Global Technology Leaders Awards Kindly brief us about the outset of your career. I began my career in the IT industry with a strong foundation in data management and analytics, quickly establishing himself in the field of Data Warehousing and Business Intelligence.  Early roles laid the groundwork for a deep technical acumen in ETL processes, ability to align data solutions with business objectives, data integration, and reporting, setting the stage for a progressive and impactful career. As a successful leader, which three personal qualities do you believe contributed most to your success? As a successful leader believed that success is rooted in three core personal qualities: unwavering dedication to excellence, a strong problem-solving mindset, and the ability to lead with empathy and integrity.  commitment to delivering high-quality, business-aligned solutions, combined with  analytical thinking and people-centric leadership style, has enabled to consistently drive results, inspire teams, and build lasting value across organizations What are the aims and ideals that guide you as an individual and a professional? As an individual and a professional, Mr. Mohammed Mohsin is guided by a steadfast commitment to integrity, continuous learning, and meaningful impact.  aim to leverage technology not just to solve complex problems, but to create value that drives business innovation and societal progress.  ideals are rooted in ethical leadership, accountability, and the pursuit of excellence—principles that shape every decision he makes and every solution he delivers. With a deep belief in collaboration, knowledge-sharing, and lifelong growth, Mr. Mohsin continuously strives to elevate both own capabilities and those of the teams and organizations he serves. What are the primary offerings of your company? Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, offering a comprehensive portfolio of services to help enterprises navigate their digital transformation journey. The primary offerings of TCS include IT services, application development and maintenance, enterprise solutions, cloud computing, artificial intelligence (AI), machine learning (ML), data analytics, cybersecurity, Internet of Things (IoT), and digital engineering. TCS also provides business process outsourcing (BPO) services and consulting across various industries including banking, financial services, insurance, retail, healthcare, manufacturing, and telecommunications. Known for its customer-centric approach and innovation-driven mindset, TCS delivers end-to-end technology solutions that drive operational efficiency, enhance customer experience, and enable sustainable business growth for clients worldwide.” What have been the toughest obstacles you’ve faced in your career? Throughout 18-year career in IT, I have encountered several tough challenges that have tested and ultimately strengthened expertise in Data Warehousing and Business Intelligence. One of the most significant obstacles was navigating complex, large-scale data migrations involving fragmented legacy systems and inconsistent data sources, often under tight deadlines and evolving business requirements. Additionally, aligning technical solutions with shifting stakeholder expectations across cross-functional teams in diverse industries such as healthcare and finance posed strategic challenges. Adapting to rapidly changing technologies and ensuring data quality, security, and performance while maintaining business continuity demanded resilience, adaptability, and deep problem-solving skills. These experiences shaped ability to lead critical initiatives with precision, drive innovation under pressure, and deliver consistent, high-impact outcomes Mention some of the notable recognitions and accreditations received by your organization and yourself. Over the course of career, I have been part of globally recognized IT organizations that have earned prestigious industry accolades for innovation, service excellence, and technology leadership. Working with companies such as Tata Consultancy Services, IBM, Cognizant, Wipro, and L&T Infotech, he has contributed to award-winning digital transformation initiatives and enterprise data strategies. Personally, Have received multiple commendations for leadership in high-impact data warehouse and business intelligence projects, including client appreciation awards for delivering scalable, efficient, and business-aligned data solutions. My contributions have been instrumental in helping organizations achieve key certifications such as ISO, CMMI Level 5, and recognition in Gartner’s Magic Quadrant for their services. These acknowledgments reflect both personal commitment to excellence and the collective success of the teams and organizations been proud to represent. Who in your life inspires you the most? In both personal and professional life, I draw the greatest inspiration from my father, whose unwavering work ethic, humility, and integrity have been guiding principles throughout journey.  Father’s dedication to responsibility, commitment to lifelong learning, and ability to stay calm under pressure deeply influenced Mr. Mohsin’s approach to leadership, resilience, and ethical decision-making. T foundation of values continues to inspire him to strive for excellence, lead with purpose, and make a meaningful impact through work in the ever-evolving field of technology. What would be your future endeavours, and where do you see yourself in the near future? Looking ahead, I envision playing a strategic leadership role in shaping the future of data-driven enterprises by driving innovation in Data Warehousing, Business Intelligence, and Advanced Analytics.my future endeavours are focused on leveraging cutting-edge technologies such as cloud data platforms, AI-driven analytics, and real-time data processing to build intelligent, scalable, and secure data ecosystems. i aims to guide organizations in transforming raw data into actionable intelligence that empowers smarter decision-making and fosters competitive advantage. In the near future, I see leading enterprise-wide digital transformation initiatives, mentoring data teams, and contributing to the evolution of modern information management practices—bridging the gap between technology and business for sustainable growth and operational excellence.” Your journey has been inspiring, and it sets a great example for aspiring leaders. What advice do you have for them? My journey in the world of data has been marked by continuous learning, resilience, and a passion for meaningful impact. For aspiring leaders in the fields of Data Warehousing, Business Intelligence, and Advanced Analytics, my advice is to build a strong foundation in core data principles while staying adaptable to emerging technologies. I emphasize the importance of understanding both the technical and business aspects of data—knowing how to translate complex data into actionable insights that drive

Christine M. Roberts CEO & Founder of Create Your Best Life (CYBL) The coaching and leadership development industry focuses on helping individuals and organizations grow through guidance, support, and learning. It includes services like executive coaching, team building, leadership training, and personal development programs. Many companies use these services to improve employee performance, boost morale, and prepare leaders for future challenges. This industry plays an important role in both corporate and personal success. It often involves one-on-one coaching sessions, group workshops, and customized training plans. As businesses face fast changes and increasing competition, the need for skilled, confident, and emotionally intelligent leaders is growing. That’s why coaching and leadership development have become a popular and respected field around the world, helping people reach their full potential in work and life. Christine M. Roberts is a leadership coach, speaker, and the CEO and Founder of Create Your Best Life (CYBL). With a career that began in corporate America and evolved through personal transformation, she now helps high-achieving women lead with purpose, balance, and confidence. Christine’s journey, filled with resilience, empathy, and vision, inspires others to live intentionally. Through CYBL, she empowers leaders to take control of their lives, align with their values, and make confident, meaningful decisions. A Journey Rooted in Purpose Christine’s career didn’t begin with a straight path but rather with a deep desire to make a difference in people’s lives. She entered the corporate world and worked her way up to senior leadership roles, managing multi-million-dollar territories for major organizations. A significant turning point came when she was accepted into the Georgia State Robinson Executive MBA program without having a traditional undergraduate degree, an achievement that highlighted her capability, experience, and drive. It was during her corporate career that Christine began to understand that true leadership goes beyond strategy and execution. For her, it became clear that effective leadership is about helping people recognize their own potential and live in alignment with their values. This insight led to the founding of Create Your Best Life (CYBL) – a company focused on empowering leaders, especially women, to find clarity, purpose, and balance in their lives. Over time, Christine has partnered with Fortune 500 companies, government bodies, and nonprofit organizations to provide leadership training, keynote speeches, and one-on-one executive coaching. Her career also includes impactful experiences with renowned institutions like The Disney Institute and The John Maxwell Company, where she learned the importance of emotional intelligence and a strong organizational culture. Transformational Leadership and Recognitions: The Story of Christine M. Roberts Christine lives and works by a set of strong values that shape every part of her life and business. She believes that each person has a unique purpose, and that discovering and living in alignment with that purpose is key to a fulfilling life. Guided by integrity, service, and excellence, always doing the right thing, focusing on making a real difference, and giving her best in every situation Christine has not only built a thriving business but also earned significant recognition. She was admitted into the Georgia State Robinson Executive MBA program without a bachelor’s degree, an exceptional honor. Her voice has been featured at major events like the Momentum Leaders Retreat, Coca-Cola Bottling HR Bottler Buzz, and the Terry College of Business Professional Women’s Conference. A sought-after guest on leadership podcasts and interviews, she shares her insights on growth, coaching, and purpose-driven leadership. Christine also serves as Board Chair of BMore Learning, a nonprofit supporting underserved youth, and CYBL signed a Master Agreement with Coca-Cola Bottling Sales & Service to deliver coaching and leadership programs that foster talent development and retention. Thriving Through Detours: Christine’s Journey of Resilience and Purpose Outside of work, Christine is a proud wife and mom to two college-going children. Her family once spent a whole year traveling across the U.S. in an RV, a journey that taught her the importance of being present and embracing detours. Fun fact: their adventure even led them to be featured on the TV show Going RV. Christine is also a sponsor of a children in El Salvador and Ethiopia through Compassion International, showing her deep commitment to community service and global impact. Through all her roles coach, speaker, entrepreneur, mother, and leader Christine lives by the words: Believe, Create, Thrive. She believes that no matter what happens to us, it’s our choices, mindset, and actions that shape the life we ultimately live. One of the toughest moments in Christine’s career came during the COVID-19 pandemic when she was laid off from Disney. It was a painful experience especially since the role felt like a “dream job.” But that setback became a turning point. With time to reflect, she realized that she wasn’t living in full alignment with her true purpose. This unexpected pause allowed her to take a leap of faith and finally pursue what she had always dreamed of starting her own company. Launching CYBL was both scary and exciting, but it was built on a strong foundation of passion and a desire to help others. What seemed like a loss turned into a door opening to a new, more fulfilling chapter. Another challenge Christine faced was pushing for more space for women in leadership especially in male-dominated industries. Advocating for women’s executive coaching hasn’t always been easy, but it has been a vital part of her mission. She’s also had to learn how to grow a business while staying true to her values, a balance she continues to maintain with grace. Beyond the Boardroom: Vision, Purpose, and a Life Well-Lived Christine is excited about the future of CYBL. She envisions it becoming a nationally known brand for leadership and personal growth, especially for women. Her team is working on launching new leadership cohorts tailored for companies and expanding the CYBL Signature Coaching Program to include digital and hybrid formats. This will allow her to reach more people and create even greater impact. She also plans to write a new book that shares real stories

Ashish Gupta Senior Advisor – Solution Architect | TOGAF®9 Certified Professional | Enterprise Architecture | Digital Transformations | IT Governance l IT strategy and planning)| Researcher An Exclusive Conversation with Jasmine Francis, Editor-in-Chief of CIOTODAY, Unveiling the Remarkable Journey of Ashish Gupta Published on :- 15th july 2025 With over 17 years of experience, Ashish Gupta is a senior industry advisor and technology architect. Renowned for exceptional skills in designing and building digital products, data centre modernization concepts, and technology infrastructure teams across diverse domains, his expertise transcends geographical boundaries, having worked extensively in North America, the United Kingdom, and Asia. A certified TOGAF®9 Professional holds mastery in Enterprise Architecture, IT Governance, IT strategy, and planning. Ashish has got multiple accomplishments, including recognition from Kaiser Permanente for leading transformational efforts that significantly enhanced system efficiency. Ashish possess a wealth of experience spanning customer-facing roles, IT solution design, consulting project transitions, and technology transformations. Proficient in digital solution along with AI and DevOps integration for multiple clients like Kaiser Permanente, Xerox, ING group, CIBC and Aviva corporation. Ashish have been featured in prominent media outlets like TechBullion, Dataconomy, and HackRead, where he has shared the expert opinions on digitalization and artificial intelligence and its impact across industries. His contributions have covered a range of topics, including AI development patterns, the role of digital transformation in unlocking healthcare and insurance solutions, the influence of artificial intelligence on modern healthcare, the importance of Infrastructure as Code in creating reliable IT environments, and the trends shaping the future of banking and financial sectors. Ashish has also led multiple initiatives in digital technology transformation by using DevOps and AI-based technologies. Successfully provided advisory and guidance to start-ups and ‘Non Profit organizations’ offering invaluable insights into product development, technology architecture, hosting patterns, and business planning. Ashish has also Featured in a published interview titled “Cloud’s role in shaping healthcare future.” By Dataconomy for sharing insight on how cloud adoption is slowly transforming the healthcare industry, existing challenges to address and benefit it brings to the patient care. Ashish’s contribution has earned with multiple prestigious awards.  Global Leaders Awards 2022, Dubai, UAE – As a “Digital Transformation & Innovation Leader of the Year – Information Technology”, Awarded by Bizox Media Network. Asia award winner (2019) – Asia’s Best Achievers award in IT Recognitions from ING Vysya Bank for successfully implementing the project Sapphire for datacenter modernization and workload automation. Recognition by Kaiser Permanente management for outstanding leadership role for datacenter modernization program which span across 5 years. Ashish has also authored multiple research articles which are published in reputed internal journals and also contributing as a reviewer in multiple journals. kindly brief us about the outset of your career I started my career with strong academic degree in computer science. The early professional journey begins with PSPL India private ltd where I started working on large and complex systems used in internal call centers. This early role provided a strong foundation in IT operations, client servicing, and hands-on problem-solving in enterprise environments. Building on this experience, I progressed to more advanced roles at Mphasis (formerly known as EDS India Pvt. Ltd.), where I had the opportunity to work onsite across the US, UK, and Canada. During this time, I was deeply involved in infrastructure design, data center transitions, and solution delivery for clients in banking, insurance, and healthcare domains. These early experiences played a crucial role in shaping my technical capabilities, client engagement skills, and strategic thinking—setting the stage for my journey into architecture and IT transformation leadership roles. As a successful leader, which three personal qualities do you believe contributed most to your success? Strategic Vision and Innovation – I have consistently demonstrated the ability to design high-impact, scalable solutions across complex IT environments, including data center transformation, cloud modernization, and payment system redesign. My transformation strategies (like $76 million in cost savings for Kaiser Permanente over two years) reflect a forward-thinking, visionary mindset essential for leadership. Effective Communication and Client Collaboration – My success in client-facing roles, particularly with global organizations (Kaiser Permanente, Zurich Insurance, CIBC Bank and Avivia corporation), underscores my strong communication and interpersonal skills. Different leaders with whom I have collaborated over the years in different programs has confirmed my strength in collaboration with clients, aligning technical solutions with business goals, and leading multidisciplinary teams across geographies. These testimonials are recorded in my linkedin profile. Empathy-Driven Leadership – The most defining quality is unwavering commitment to lead with empathy. I have not only delivered enterprise systems and global programs, but done so while deeply honoring the people behind them. From mentoring juniors to designing life-saving healthcare systems during COVID-19, I have shown that “technology isn’t neutral—it reflects our urgency, our values, and our willingness to care.” This ability to listen, uplift, and lead with humanity has made me a trusted guide, not just a technology leader. what are the aims and ideals that guide you as an individual and a professional? Driving Meaningful Transformation – My aim is to always lead initiatives that not only modernize systems but create lasting business value and efficiency. My focus is always concentrate in aligning transformation with real-world outcomes—such as increasing transaction capacity, reducing carbon footprints, and improving business critical IT systems. Building Trust Through Integrity and Accountability – I always prioritize to deliver on commitments, led by example and uphold the highest standards of professional ethics. My success with global clients (like Kaiser Permanente and Zurich Insurance) reflects my reputation for dependable leadership and results. “Trust is the foundation of every successful partnership.” Lifelong Learning and Knowledge Sharing – I always aim to continuously expand my skill set on different streams and mentor teams through complex challenges. From coding in a small PG room to advising Fortune 500 clients globally, my journey reflects an unwavering commitment to continuous self-improvement—with or without formal credentials. Collaboration Across Cultures and Borders – My aim is to foster collaboration across global teams and cultures, driving inclusive innovation. With experiences across the USA, UK,

Ignacio Bonasa President of LIDERARTE Factoría de Talento In today’s fast-evolving business world, organizations are moving beyond traditional leadership models to embrace creativity, adaptability, and emotional intelligence. Soulful leadership marks a shift from purely transactional approaches toward more human-centered strategies. Businesses now turn to art, storytelling, and immersive learning to build cultures of innovation and inclusion. This blend of creativity and strategy has inspired new consulting models, education programs, and global movements. Companies across sectors of healthcare, manufacturing, finance, and tech collaborate with experts who use visual arts, theatre, and narrative techniques to unlock hidden potential within teams. As digital disruption accelerates, leaders increasingly recognize that fostering empathy and emotional resilience is vital for sustaining performance, enhancing collaboration, and creating a purpose-driven environment that aligns with the values of a connected, global workforce. Ignacio Bonasa evolved from a prominent banking executive to a pioneer in emotional and creative leadership. Having noticed a disconnect between corporate metrics and individual purpose, he created Liderarte to combine strategic acumen with human dignity. With his Learning Through Art® approach and the Dale la vuelta a la tortilla trend, Bonasa inspires people and organizations globally. His vision emphasizes that true transformation occurs when decision-making is led by creativity and empathy, enhancing both performance and personal satisfaction. From Banking Halls to Creative Awakening Ignacio Bonasa Ditches Old Metrics for Emotional Leadership Based on Empathy Vision and a Re-Definition of Purpose and Impact Ignacio Bonasa’s career started in the formalized hallways of top-level banking, where he learned strategic thinking, crisis management, and team leadership. Having achieved his law degree, he took up senior executive positions that required relentless striving for efficiency, achievement of objectives, and financial effectiveness. His experience in the corporate world gave him discipline, stringency, and a results-oriented approach. However, with every promotion and milestone, Bonasa sensed an increasing disconnection from his true purpose. He knew that ascending the proverbial ladder had put him in a position disconnected from his true voice. Guided by compassion and a need for congruence, he took the brave leap out of the comfort and familiarity of banking. This turning point symbolized the birth of Liderarte, an initiative whereby he would combine his strategic savvy with a renewed passion for human dignity. By applying the operational mastery acquired in finance to a model that honors art, emotion, and imagination, Bonasa set the stage for a revolutionary leadership model, one that appreciates impact rather than profit and human well-being more than mere numbers. Creative Leadership Through Learning Art Introduces Reinvention Methodologies That Employ Visual Narrative Emotion and Creativity to Construct Empathy Trust and Organisational Cultural Resilience Through his proprietary Learning Through Art methodology, Bonasa takes participants into deep creative immersion aimed at releasing untapped potential and developing emotional intelligence. Workshops integrate visual arts, narratives, and theatrical improvisation to allow participants to overcome internal obstacles and redefine self-restricting beliefs. By working on the art itself, participants sidestep defences of skepticism and access deeper reservoirs of insight, creativity, and compassion. Art is not utilized as a luxury item but as an organisational change driver. Sessions have been implemented in varied settings ranging from multinational firms to community-based nonprofits each time producing quantifiable improvements in trust, cooperation, and adaptive problem-solving. Bonasa stresses that training internal facilitators is key to sustaining energy and infusing soulful leadership practices into the daily fabric of life. Teams consequently learn to incorporate creative practices into strategy meetings, decision-making meetings, and company culture. Learning Through Art then becomes a sustainable force for change, with the creative spark created in a workshop keeping every nook and cranny of the organization. From Fear to Purpose Bonasa Confronts Scepticism Criticism Burnout and Structural Resistance While Reframing How Authentic Feeling Transforms Business Strategy Leadership Culture and Self-Development  Bonasa’s move from corporate banking to soulful leadership was accompanied by deep inner and outer struggles that challenged both his vision and personal resilience. Internally, he struggled with deep-seated traditional definitions of success: anxiety about failure, anxiety about letting others down, and anxiety about moving away from a secure, high-achieving career. These internal critics urged him to remain on the traditional track, cautioning him and encouraging conformity. Adopting vulnerability over security demanded great bravery and daily resolve. Externally, he faced general doubt. Most stakeholders considered the integration of art, emotion, and creativity into leadership as unrealistic or frivolous. Persuading traditional boards and institutions of its long-term strategic benefits required unshakeable determination and a strong skill in reframing soulful leadership as a business asset. His passion, though a driving force, tended to push him towards burnout, compelling him to acquire the value of setting limits and taking care of himself. He also had to battle cultural perceptions that link emotional openness with vulnerability and view errors as liabilities. In each failure, Bonasa discovered meaning. Each obstacle solidified his conviction that genuine, emotionally smart leadership could not only get by but flourish. His determination still compels people and institutions to lead with authenticity, compassion, and valor. Scaling Impact Internationally Bonasa Expands Dale La Vuelta A La Tortilla And Liderarte With Digital Tools Human Networks Mentorship And Programs That Humanise Leadership Through Courage Art Empathy And Action Ignacio Bonasa’s vision for the future is a large and international one, both for his social movement, Dale la vuelta a la tortilla, and his leadership platform, Liderarte. His vision is to have regional chapters spread over continents where experiential labs function as centres of transformation, enabling people and organizations to leverage adversity into creativity, resilience, and meaningful action. These physical environments will be supplemented by a strong online platform that will offer access to peer mentoring, collaborative learning, and emotional support networks, eliminating spatial barriers and making leadership development accessible to all. Professionally, Bonasa will turn Liderarte into a multidisciplinary consultancy that unites artists, psychologists, educators, and business strategists to co-design spaces based on empathy, innovation, and sustainable impact. He is dedicated to mentoring the future generation of changemakers, authoring perceptive books combining emotional intelligence with business strategy, and being a

Casimiro da Silva Santos Leadership & Business Coach at ActionCOACH Sul do Tejo Business coaching focuses on helping organizations and individuals improve their performance, achieve their goals, and drive growth. It encompasses a wide range of services, including leadership development, strategic planning, performance optimization, and personal development. Professionals in this industry use structured methodologies and personalized guidance to address business challenges, enhance team dynamics, and support decision-making. The industry serves clients across all sectors, from startups to large corporations, offering tailored solutions to meet unique needs. As companies increasingly seek external expertise to stay competitive and adapt to change, the demand for coaching services continues to rise. This industry plays a critical role in empowering leaders, strengthening businesses, and promoting sustainable success in a rapidly evolving global economy. Casimiro da Silva Santos started in chemical engineering and worked in top roles at Nalco and Kemira. After an inspiring talk with a mentor from Simon Sinek Inc., he left his corporate job to follow his passion. He started Bring the Best, a company that mixes business skills with kind and purposeful leadership. Now, as an ActionCOACH partner, he helps small business owners grow with confidence and care. Casimiro lives in Setúbal, Portugal, with his family. The Global Emergence of Leadership and Business Coaching as a Transformational Industry Coaches empower leaders to navigate change, build trust-based cultures, and lead with intention. Coach Cas exemplifies this movement, combining business acumen with a deeply human approach. His work through Bring the Best and partnerships like ActionCOACH highlights the transformative power of coaching. By focusing on courage, resilience, and empathy, he helps clients achieve clarity and sustainable success. As the industry grows, thought leaders like Casimiro are redefining leadership, emphasizing authenticity and connection in a competitive landscape. His professional life started with a solid grounding in technical and strategic knowledge. Casimiro da Silva Santos holds a Chemical Engineering degree from the University of Coimbra, where he developed his analytical ability, and an Executive MBA from Erasmus University, where he developed his leadership skills. These skills resulted in senior positions at Nalco and Kemira, overseeing operations, cross-functional teams, and regulatory compliance while driving performance. Financial success did not leave Casimiro fulfilled, however, with a feeling of disconnection between accomplishment and purpose. A game-changing coaching session from Stephen Shedletzky of Simon Sinek Inc. precipitated an awakening: authentic leadership exists beyond measures, needing trust, emotional intelligence, and value alignment. This awareness led to a drastic career change. Quitting the corporate scene, Casimiro established Bring the Best, a coaching company specializing in conscious, brave leadership. His change of course was not motivated by ego but by his desire to serve from a place of truth, to help people grow from within. Changing tracks took a lot of guts, entering the unknown arena of entrepreneurship to merge business know-how with human development. Casimiro’s odyssey highlights the strength of decisions that are guided by purpose, demonstrating how a burst of insight can transform a career. Building the Best as a Conscious Coaching Movement and Partnering with ActionCOACH to Help Entrepreneurs Achieve Scalable Growth Through Courage, Empathy, and Resilience With Bring the Best, Casimiro da Silva Santos established a platform to inspire entrepreneurs through coaching that combined business strategy with human development. His programs, consisting of one-on-one sessions, workshops, and online content, emphasize clarity, operational excellence, and team performance and build emotional intelligence and purpose. His coaching philosophy has three legs: courage to confront uncertainty, resilience to thrive in adversity, and empathy to establish trust. With the aid of tools such as reflective journaling and emotional intelligence surveys, he assists clients in building these qualities. To expand his reach, Casimiro has collaborated with ActionCOACH, utilising a world-renowned coaching system while incorporating his human-centric philosophy. This partnership allows him to help small and medium-sized businesses (SMEs) achieve sustainable growth and purpose-based leadership. Through newsletters, online sessions, and social media platforms, he has developed a worldwide community that embraces his vision of conscious leadership. His customers care not only about profitability but also about making a difference and about teamwork. Casimiro’s skill in incorporating tried-and-tested methodologies with one-on-one coaching makes him stand out, giving entrepreneurs practical tools and greater self-knowledge. With his growth of digital services and community outreach, Bring the Best is now a movement towards transformational leadership. Overcoming Grief, Doubt, and Imposter Syndrome While Earning Global Recognition and Inspiring a Purpose-Driven Leadership Legacy Casimiro’s journey has challenged his resilience and enriched his philosophy of leadership. Guiding a team through the traumatic loss of a member and another’s arrest, he walked the tightrope between counselling and business as usual, affirming his commitment to empathetic leadership. Personally, leaving a corporate executive to become a coach came with self-doubt, but client achievements and personal development validated his authenticity. Being vulnerable made him stronger in his relationships with clients, and it was a leadership strength. His work has been recognized as a Top 500 Global Inspirational Leader, named in Forbes Founders. With a Chemical Engineering degree, an Executive MBA, and a Business and Sustainability certification, he continues to grow, working towards achieving ACC accreditation with the International Coaching Federation by August. In the future, Casimiro plans to coach 10 one-on-one clients by the end of the year, increase digital programs, and hold seminars for entrepreneurial groups. By hiring a business development manager, he intends to grow Bring the Best internationally. Initiatives such as the Network of Effective African Leaders indicate his dedication to large-scale impact. Casimiro’s vision is to build a legacy of value-driven leadership, motivating leaders to turn values into action. Words of Wisdom: Be the Leader You Follow My advice to developing leaders is simple: become the leader you would want to follow. Leadership doesn’t require a formal title or a perfect plan; it begins with authentic action and genuine care. Show curiosity, ask thoughtful questions, and practice integrity in daily interactions. Focus on adding value to others rather than seeking praise. As you uplift colleagues, clients, and communities, success will follow naturally.

Aditya Deshpande Senior Software Engineer at PayPal Engineering with Purpose: Aditya Deshpande’s Journey from Code to Impact Aditya Deshpande, Senior Software Engineer at PayPal, has always approached his career with a clear sense of purpose and a desire to create technology that truly serves its users. His journey began in India, where he completed his undergraduate education in engineering. Early on, he was drawn to the idea of building software that was not just functional but meaningful, solutions that solved real problems for people. He started his professional journey with Tata Consultancy Services, where he focused on backend systems built for efficiency and scalability. These foundational years helped him sharpen his technical skills and instilled in him an appreciation for software that addresses user needs beyond the surface level. With an eagerness to expand his understanding beyond code, Aditya moved to the United States to pursue a Master’s in Management Information Systems at Texas A&M University. The program gave him insight into how technology and business strategy intersect, equipping him with a broader perspective that now informs his engineering decisions. Following graduation, Aditya joined Paycom and eventually transitioned to PayPal, where he is currently part of the Braintree Settlement Platform team. His work involves building and maintaining systems that support secure and seamless transaction processing for millions of users worldwide. It’s a role that requires both technical precision and a strong sense of responsibility, given the scale and critical nature of the platform. Throughout his journey, Aditya has relied on a few guiding principles. One is his curiosity, specifically, a purpose-driven kind that encourages him to explore how systems work and how they can be made better. Rather than stopping at the immediate task, he’s consistently looked for ways to understand the broader picture and contribute more holistically. Another important trait for him has been persistence, especially in uncertain or high-pressure situations. Whether it was adapting to a new country or managing production issues under tight deadlines, Aditya has learned to remain composed and focused. In roles that require real-time decision-making and problem-solving, particularly in financial technology, this ability has proven essential. Aditya also believes in the power of collaboration grounded in empathy. Working with cross-functional teams has shown him that effective communication and understanding different perspectives are just as important as technical skills. For him, empathy isn’t just about being a good teammate, it’s a way to build better, more user-aware products. Beyond Code: Aditya Deshpande’s Vision for Responsible Innovation Aditya Deshpande sees technology not just as a means to solve problems but as a way to empower people and systems. Whether it’s helping businesses scale, improving how customers interact with digital platforms, or exploring the responsible use of artificial intelligence, his work is grounded in the idea of impact. For him, innovation should always serve a larger purpose. Currently a Senior Software Engineer at PayPal, Aditya has taken his commitment to thoughtful tech development a step further by pursuing an Executive Ph.D. in Information Technology. His research focuses on how AI can be responsibly integrated into financial technology systems, a field that demands both technical depth and ethical consideration. His goal is to help build systems that are not only efficient and secure but also aligned with human needs and values. His professional approach sits at the intersection of innovation and ethics. He believes that even in highly technical environments, it’s possible to stay rooted in human-centric design. This outlook shapes both his work and his academic pursuits. Beyond his core role, Aditya is also active in supporting the broader tech community. He mentors aspiring engineers, speaks at conferences, and serves as a judge at hackathons. These efforts reflect his belief in sharing knowledge and helping others navigate their paths in the industry. His journey from India to the United States brought its own set of challenges. Moving to a new country meant adjusting to a different culture, establishing a new network, and finding his place in a competitive, fast-paced tech landscape. It was a shift that tested not only his technical skills but also his adaptability and resilience. One of the most meaningful changes in his career has been learning to think beyond the immediate task of writing code. He has developed a broader understanding of how technical decisions connect with larger business goals, regulatory concerns, and user expectations. This shift toward systems-level thinking, while still staying hands-on with technology, has helped him become a more thoughtful and effective engineer. Aditya’s story reflects a deliberate effort to grow both as a technologist and as a contributor to a more responsible digital future. His journey continues to evolve, but the core of his mission remains the same: to use technology in a way that creates lasting, meaningful impact. Shaping the Future: Aditya Deshpande’s Commitment to Purposeful Innovation Aditya’s journey in technology has been marked by a consistent focus on creating meaningful impact. His work, both in industry and academia, reflects a dedication to building systems that are not only technically sound but also aligned with larger social and ethical goals. Recognition has followed naturally, reinforcing the values that guide his career. One of the most significant milestones in Aditya’s journey was receiving the Indian Achievers’ Forum Award for Outstanding Professional Achievement and Contribution toward Nation Building. The award, while acknowledging his professional accomplishments, also highlighted the deeper purpose behind his efforts, to represent Indian talent globally and apply technology to solve real-world problems. Over time, Aditya has also gained visibility as a thought leader in the tech community. He has been invited to judge and speak at several high-profile hackathons, including LA Hacks 2025, Hack TX 2024 at the University of Texas at Austin, and Hack4Humanity. These events bring together some of the brightest minds in technology, and his role has involved evaluating projects that aim to balance innovation with practical and social impact. In addition to these industry engagements, Aditya has contributed to the academic world through research focused on artificial intelligence and financial technology. His

Hrideja Shah Venture Capital and M&A Attorney, US-India Ecosystem  Leading Woman in Law of the Year 2025 Navigating Innovation: Hrideja Shah’s Journey in Venture Law Hrideja Shah’s path into corporate law and the venture capital sector was fueled by a passion for supporting entrepreneurs and investors in shaping the future of innovation. Having worked extensively with startups and investors across the US-India corridor, she has witnessed how well-structured legal frameworks can drive business growth. Her work sits at the intersection of strategic advisory, deal-making, and regulatory navigation—key elements that help strengthen the startup ecosystem. By ensuring compliance while guiding emerging companies toward expansion, she remains at the forefront of an industry that is constantly evolving. From the outset of her legal career, Shah was drawn to the dynamic relationship between law, business, and innovation. During law school, she developed a keen interest in corporate finance, mergers and acquisitions, and international business law. Her early experiences involved assisting startups with entity formation, fundraising, and governance—an exposure that deepened her understanding of the unique legal, financial, and operational challenges startups face. She quickly recognized that these companies required more than just transactional legal support; they needed strategic counsel tailored to their fast-paced growth. This realization led her to specialize in venture law, allowing her to merge legal expertise with a business-first approach. Her transition into cross-border transactions, particularly within the US-India startup ecosystem, was both a natural progression and a strategic move. As Indian startups increasingly sought to expand into the U.S. and attract global venture funding, American investors, in turn, displayed growing interest in India’s high-growth startup landscape. This evolving trend presented complex legal challenges—structuring deals that adhered to multiple jurisdictions while maintaining investor confidence and ensuring founder flexibility. Navigating these intricacies, Shah has played a pivotal role in bridging the gap between two thriving markets. Her journey has been shaped by a deep understanding of global venture trends and a commitment to making legal solutions more accessible and strategic for startups. Today, she views her role not just as a lawyer but as a trusted advisor who helps entrepreneurs and investors make well-informed, forward-looking decisions in an increasingly interconnected world.  Bridging Borders: Hrideja Shah’s Approach to Cross-Border Venture Deals Hrideja has navigated some of the most intricate legal challenges in venture law, particularly in cross-border transactions between India and the United States. One of her most complex cases involved an Indian SaaS company securing venture funding from U.S.-based investors while simultaneously establishing a U.S. parent entity. The transaction required careful structuring due to regulatory hurdles, including Indian foreign exchange laws, U.S. securities regulations, tax implications, and intellectual property migration. To streamline the process, she collaborated with tax experts and corporate lawyers from both jurisdictions, ensuring compliance while optimizing tax efficiency for the founders. By maintaining open communication and leveraging a network of specialists, she successfully closed the deal, setting a precedent for similar transactions in the space. Her approach to cross-border deals is built on a foundation of proactive risk mitigation, regulatory adherence, and strategic structuring. Staying updated on legal and policy shifts allows her to navigate evolving frameworks effectively. By using detailed checklists and working closely with advisors in each jurisdiction, she ensures that deals move forward smoothly while minimizing potential roadblocks. In the fast-moving world of startups and venture capital, legal counsel extends beyond contract drafting and compliance—it requires becoming a long-term partner in a company’s growth. Shah’s strategy for building lasting client relationships is rooted in proactive guidance, customized legal advice, and ongoing support. Instead of merely reacting to legal challenges, she helps clients anticipate potential risks and develop strategies to avoid them. Startups, particularly early-stage companies, often lack awareness of the legal intricacies that could impact their growth. By educating founders on topics such as funding structures, regulatory changes, and investor expectations, she ensures they are equipped to make informed decisions. Her commitment to providing strategic insight goes beyond transactional support. When working with startups raising their first institutional round, she doesn’t just draft term sheets—she walks founders through cap table management, dilution scenarios, and long-term financial implications. This hands-on approach fosters trust and enables startups to navigate their funding journey with confidence. By combining legal expertise with a deep understanding of the startup ecosystem, Shah continues to play a crucial role in shaping the success of emerging companies in an increasingly interconnected market. Strategic Legal Counsel for Startups and Investors: Hrideja Shah’s Vision Hrideja’s approach to venture law is centered on adaptability and long-term partnerships. Recognizing that the legal needs of a pre-seed startup differ significantly from those of a growth-stage company, she tailors her guidance to align with a company’s stage of development. In the early phases, her focus is on cost-effective structuring, assisting with entity formation, founder agreements, intellectual property protection, and initial fundraising. As companies grow, she shifts her attention to governance, compliance, risk management, and potential exit strategies. This ensures that legal counsel is not only relevant but also actionable, helping founders make informed decisions without unnecessary complexity. In the fast-paced startup and investment landscape, accessibility and responsiveness are crucial. Shah makes herself available beyond scheduled consultations, offering immediate input on deal terms, regulatory concerns, and strategic decisions. Her ability to understand a founder’s vision and an investor’s priorities allows her to provide legal solutions that are not only compliant but also commercially viable. By staying informed about her clients’ industries and challenges, she ensures that her advice is aligned with their long-term goals. Her commitment to building lasting relationships extends across multiple ventures. Many of her early-stage clients continue to seek her counsel as they scale new businesses, relying on her for legal and strategic support throughout their entrepreneurial journeys. She also works closely with venture capital firms, angel investors, and private equity funds, structuring deals and managing portfolio companies to maintain smooth transactions and alignment between investors and founders. Her goal is to create a framework where both parties can operate with confidence, knowing they have reliable legal

Saaniya Chugh Senior Technical Consultant at ServiceNow The IT Service Management (ITSM) and technology consulting industry play a vital role in helping businesses manage and optimize their IT services. This industry focuses on delivering innovative solutions such as cloud computing, automation, and artificial intelligence to improve efficiency, reduce costs, and enhance customer experiences. Companies in this field work closely with organizations across various sectors to design, implement, and maintain technology systems that support business goals and adapt to rapidly changing environments. As technology continues to evolve, the ITSM industry remains essential for driving digital transformation and enabling businesses to stay competitive. Saaniya Chugh has built a strong career in IT Service Management by combining technical skills with a clear vision for the future. She began her journey working in IT infrastructure and soon developed a strong interest in ServiceNow and ITSM. As she gained experience, she saw how powerful ServiceNow could be in improving how businesses work. Now, as a Senior Technical Consultant, Saaniya helps companies go through digital changes, focusing on using AI responsibly, improving processes, and bringing in upcoming ideas. A Transformative Journey: Navigating the Strategic Evolution from Technical Expert to Visionary Business Leader Saaniya’s career started with a solid background in IT infrastructure. Her first exposure to ServiceNow ignited her curiosity about the platform’s potential to automate and optimize business processes. This was the turning point that became the driver for her specialist path in the ServiceNow ecosystem. Realizing the large potential that effectively implemented ITSM tactics had, she acquired expertise to enable organizations to utilize the platform to its maximum. Her professional journey is a calculated mix of technical expertise and business acumen. Saaniya made the transition from technical implementation to strategic advisory positions over the years. In making this transition, she kept upskilling herself all the time to remain in sync with technology trends, specifically AI-powered ITSM. This transformation enabled her to engage with enterprises in close association, providing solutions that not only met their short-term operational requirements but also complemented overall organizational objectives. Now, working as a Senior Technical Consultant, she engages with clients to offer guidance on digital transformation, ethical AI incorporation in ServiceNow, and the integration of IT strategies into overall business goals. Her aim is not to install technology but to facilitate organizations to become successful amidst a rapidly evolving digital environment. The Core Inner Strengths and Guiding Principles That Illuminate and Propel Saaniya’s Inspiring Journey Saaniya Chugh thinks that three qualities have been instrumental in her success: resilience, adaptability, and leadership. Her adaptability has enabled her to remain current in a rapidly evolving tech world, whether it’s mastering new technologies such as cloud solutions and automation or collaborating with clients from other sectors. Resilience has also been central to her success. Rather than allowing adversity to deter her, she employed adversity as a means of development, remaining focused and relentless despite personal and professional setbacks. Leadership, in Saaniya’s opinion, is not merely people management; it’s about motivating others, fostering teamwork, and assisting others in development. By prioritizing empathy and authenticity, she has become an active player in the ServiceNow community. And has mentored colleagues in the ITSM space, always looking to uplift and empower those around her. Fundamentally, Saaniya’s work is built upon a strong passion for ongoing learning, integrity, and making an impact. She works hard to stay ahead of the curve when it comes to technological innovations, to keep her solutions contemporary and efficient. Her attention does not lie in instant results. Rather, she aspires to generate lasting value through aligning her efforts with long-term business requirements and moral practices. Integrity controls everything at work, ranging from open communication to ethical incorporation of AI technologies. Saaniya also lays huge emphasis on teamwork. She is a firm believer in co-creating solutions with stakeholders, aligning them with organizational vision and objectives. Her purpose is more than personal accomplishment; she is committed to positively affecting businesses and society through intelligent, human-centric technology. Navigating Professional Challenges and Building a Respected Voice in the Industry Perhaps one of the toughest shifts in Saaniya’s career was from an exclusively technical position to that of a strategic advisory role. The change was not only functional but philosophical, where she had to consider beyond short-term task management and embrace a wider perspective of business dynamics, strategy, and management of people. This shift compelled her to acquire new skills, such as business consulting, stakeholder engagement, and organizational change management. Though demanding, this stage was a critical milestone in her career, allowing her to work at the crossroads of technology and business strategy. Staying ahead of the fast-paced technological revolution, particularly in AI and automation, has been a significant challenge. The speed of change in these fields requires constant learning and experimentation. Despite this, Saaniya has taken advantage of it to expand her knowledge and provide innovative solutions specific to contemporary business needs. Saaniya’s career has made her a certified expert and peer-admired professional in the ServiceNow ecosystem. She possesses several certifications that confirm her technical and strategic knowledge in the platform. In addition to certifications, she is also a developing thought leadership voice. Her upcoming book on “How to apply ServiceNow’s  AI Capabilities for effective an IT Service Management” is a landmark event, an event that will add worthwhile insights to organizations and professionals alike. She has also been requested to present herself at some of the most prestigious platforms, like Women in Tech and some ITSM-oriented webinars. These talks have provided her with a larger audience to share her experience, wisdom, and approach with. Her contributions are not limited to speaking, though. On platforms such as HackerNoon and LinkedIn, she publishes her thoughts on ITIL, ITSM best practices, AI integration, and career growth within the ServiceNow environment, assisting peers and aspirants in charting their course with confidence. Saaniya’s Vision for the Future and Her Inspiring Journey Driven by Purpose and Passion As she looks back at her journey, Saaniya knows where she is going. Her