Catherine Garrow Owner of Unbound Minds LLC Catherine Garrow: Building Human-Centered Healing Through Unbound Minds For Catherine Garrow, the path to leadership was never shaped by convenience or certainty. It was shaped by responsibility, lived experience, and a deep belief that people deserve to feel supported, understood, and capable of change. Today, as the Owner of Unbound Minds, she leads a practice rooted not only in professional expertise but in compassion, resilience, and a clear commitment to accessible care. Her journey reflects both personal perseverance and a professional philosophy centered on connection, integrity, and meaningful transformation. Garrow’s story is one of movement through adversity toward purpose. From early life challenges to navigating adulthood as a young parent, her experiences cultivated a strong sense of responsibility and empathy. Rather than allowing hardship to limit her ambitions, she transformed it into a foundation for her work. She often reflects that resilience is not something learned from textbooks but something built through lived experience. That belief now informs the way she approaches both leadership and therapy. She sees her work not simply as a profession but as a responsibility. In her view, people seeking support deserve someone who will show consistency, honesty, and genuine care. This conviction continues to shape her leadership style and the growth of her organization. Leadership Philosophy Rooted in Consistency and Care Catherine Garrow’s leadership philosophy is defined by reliability and human connection. She believes that effective leadership in the mental health field requires more than expertise. It requires presence, empathy, and accountability. She strives to model what she calls “consistency of care,” a principle she considers essential to both leadership and therapy. Her goal is to demonstrate to clients and colleagues alike that stability, compassion, and follow-through are not ideals but everyday practices. As she explains, her aim is to be “a good example,” particularly for individuals who may not have had dependable figures in their lives. This philosophy extends to her work culture, where she encourages transparency, responsibility, and emotional awareness. Her leadership approach also reflects her understanding of diverse backgrounds and lived experiences. Having navigated challenges herself, she feels most comfortable building environments where people feel seen rather than judged. She believes that leaders who remain grounded in authenticity create stronger, more trusting teams. At its core, her leadership style emphasizes warmth paired with strength. She believes that care and professionalism are not opposing forces but complementary ones, and that the strongest organizations are built where both exist together. Innovation Through Personalized and Collaborative Therapy Garrow’s innovation strategy centers on individualized care and collaborative growth. Rather than relying solely on standardized models, she integrates multiple approaches and adapts them to each client’s needs. Her method combines structured psychological frameworks with real-world understanding. She works collaboratively with clients, encouraging them to guide their own healing process while she helps them recognize patterns, barriers, and possibilities they may not yet see. She describes her approach as deeply invested, tailored, and participatory. Another key aspect of her innovation lies in community integration. Garrow believes that therapy cannot exist in isolation. She frequently emphasizes that people thrive in connection, not in separation. As she notes, individualistic cultures often leave people feeling unsupported, while collective networks can promote resilience and healing. Because of this, she actively encourages clients to build supportive circles around themselves. Whether through family, peers, or structured community engagement, she sees this social framework as an essential part of mental well-being. She also prioritizes accessibility. From the beginning of her practice, she intended to work with people from all backgrounds, including those with financial limitations, neurodivergence, or developmental challenges. Her decision to accept insurance and expand services reflects her belief that meaningful care should not be limited by income. In her words, therapy should never feel like an exclusive service but rather a tool for social improvement. Challenges, Setbacks, and Milestones Garrow’s journey as a business owner has been marked by significant obstacles, particularly in navigating administrative systems within healthcare. She faced situations where external service providers failed to process claims properly, leaving her work uncompensated despite successfully supporting clients. These experiences created financial strain but also reinforced her determination to maintain ethical practices. She learned to manage credentialing, operations, and administrative structures independently, gaining deep insight into both the clinical and business sides of her profession. While these challenges slowed expansion, they also strengthened her leadership. She became more cautious, more informed, and more committed to protecting both her clients and future team members. For example, she refuses to hire new staff unless she can ensure long-term financial stability for them, reflecting her belief that ethical leadership includes safeguarding employees’ security. Despite these setbacks, the impact of her work is evident. Her client waitlist has remained consistently full, reflecting both trust in her methods and demand for the services she provides. For Garrow, this is not a measure of success in terms of growth alone, but proof that her approach resonates with people seeking authentic support. She views each challenge as a lesson that ultimately improves her ability to guide others through their own struggles. Vision for the Future: Expanding Reach Without Losing Humanity Looking ahead, Catherine Garrow’s vision for Catherine Garrow and her organization is one of thoughtful expansion. She hopes to build a practice that offers both in-person and telehealth services, ensuring accessibility regardless of geography or mobility constraints. She also hopes to expand her teaching role. Having previously worked with students from challenging backgrounds, she discovered a passion for education that she hopes to revisit in a broader form. Whether through structured programs, training initiatives, or digital platforms, she wants to share her therapeutic framework with other professionals and communities. Her long-term goal is to create a streamlined model of care that can be taught and replicated without losing its human-centered focus. She believes that therapy models should evolve with society, and that professionals must be willing to share knowledge rather than guard it. At the same time, she remains committed to maintaining

Zixing Wang Head of design at BlissBot AI Zixing Wang: Designing Human-Centered Experiences in the Age of Artificial Intelligence Technology often captures attention through innovation, speed, and powerful algorithms. Yet the way people actually experience technology is shaped by something quieter but equally important—design. The structure of an interface, the clarity of interaction, and the emotional tone of a digital experience all influence how users connect with a product. For designers working in the age of artificial intelligence, the challenge is not only to make systems functional but also to ensure they remain approachable and meaningful for the people who rely on them. For Zixing Wang, this responsibility has defined much of her professional journey. Trained in art and design and active in the industry since graduating as a distinguished alumna of ArtCenter College of Design, she has consistently explored how creative thinking can improve the relationship between people and technology. Her work reflects the belief that thoughtful design can help complex systems feel natural, accessible, and supportive in everyday life. From Artistic Training to Professional Design Practice Zixing’s path into the design world began with rigorous artistic training. At ArtCenter College of Design, she developed a strong foundation in visual communication, creative problem-solving, and design methodology. The institution’s demanding curriculum helped shape her approach to both aesthetics and functionality, encouraging designers to think critically about how their work influences real-world experiences. After completing her education, she entered the design industry and began building a career focused on applying her creative skills to practical challenges. During these early years, she gained experience working across different projects and continued refining her approach to design thinking. While she found professional success in the field, she remained interested in opportunities where design could contribute to initiatives with broader impact. Rather than focusing only on visual expression, she was drawn to projects that allowed her to think about how design influences the way people interact with technology and digital environments. This search eventually led her to BlissBot. When Zixing met Sarah Wang, Founder of BlissBot, she recognized that the project offered an opportunity to apply her design expertise to a platform aimed at supporting people through technology. She joined the team and became part of the effort, leading the design force behind BlissBot’s product experience. A Design Philosophy Guided by Empathy Empathy plays a central role in how Zixing approaches design. She believes that technology should do more than perform tasks efficiently; it should also consider how users feel when interacting with it. In practice, this means thinking carefully about the emotional dimension of digital products. Designers must consider not only what a system does, but how clearly it communicates, how comfortable it feels to navigate, and whether users feel supported during their interactions. For Zixing, empathy encourages designers to step into the perspective of the user. Instead of focusing solely on technical features, the design process begins with understanding people’s needs, concerns, and expectations. At BlissBot, this mindset informs the way user experiences are shaped. Through careful design decisions, the goal is to ensure that AI interactions remain approachable and understandable. By emphasizing clarity, accessibility, and emotional awareness, design helps bridge the gap between advanced technology and everyday users. Courage and Creative Curiosity Several personal qualities have contributed to Zixing’s development as a designer. Among them, empathy, courage, and creative curiosity have been particularly influential in shaping her professional path. Empathy remains the guiding principle behind her design decisions. Courage, however, played an important role at a key moment in her career. At one stage, she made the difficult decision to close her successful design studio in order to pursue a new opportunity aligned with her broader goals. Leaving behind an established business required confidence and a willingness to embrace uncertainty. The move reflected her belief that meaningful work sometimes requires stepping beyond familiar paths. Creative curiosity has also remained a constant force in her career. Influenced by her Los Angeles background and her education at ArtCenter, she continues to explore new approaches to design and to question conventional boundaries within the field. Rather than settling into routine methods, she approaches each new challenge as an opportunity to experiment and learn. Adapting to the Era of Artificial Intelligence The rise of artificial intelligence has brought significant change to the design profession. Many techniques that once required years of manual effort can now be replicated or accelerated through AI tools. For designers, this shift has prompted important questions about how traditional skills will evolve. Zixing encountered this challenge as AI technologies began transforming the creative landscape. Instead of resisting the change, she chose to approach it as an opportunity to expand her capabilities. She began training herself in the use of AI tools and experimented with building AI pipelines for art creation. By integrating these technologies into her workflow, she was able to combine traditional design knowledge with emerging digital methods. This willingness to adapt reflects a broader belief that designers must remain open to continuous learning. As technology evolves, creative professionals must evolve alongside it, finding ways to integrate new tools without losing the human perspective that defines effective design. Recognitions and Professional Achievements Throughout her career, Zixing Wang has received several recognitions for her work in design. She is an IDA Design Awardee and has also been honored with the A’Design Award and the SIT Furniture Design Award. In addition to these distinctions, she holds multiple design patents and has gained international recognition for her creative contributions. These accomplishments highlight the breadth of her work and her ability to apply design thinking across different contexts. As the lead designer behind BlissBot’s product experience, she contributed to the product that earned the company the “AI-Powered Mental Health Solution of the Year 2026” award. While professional awards are meaningful milestones, Zixing often emphasizes that the true value of design lies in the experience it creates for users. When people feel understood, supported, or reassured through a digital interaction, design has achieved its most

Frederick Fisher President of Fisher Consulting Group, Inc Frederick J. Fisher: A Lifetime Dedicated to Real Financial Security In the world of professional liability insurance, few leaders have shaped the conversation around coverage clarity and client protection as strongly as Frederick J. Fisher. As President of Fisher Consulting Group, he has spent over five decades guiding professionals through one of the most complex areas of risk management. His journey did not begin with a clear roadmap to industry influence. It began with a practical decision to attend law school at night while securing steady employment during the day. What followed was a career built on discipline, curiosity, and an unwavering belief in doing what is right. In 1975, while still in law school, Fisher stepped into the role of a professional liability claim adjuster. At the time, the concept of claims-made insurance policies was still relatively new. He was learning an emerging system while managing claims against lawyers, accountants, real estate brokers, and insurance agencies. The experience gave him a deep understanding of how policies respond when real problems arise. He learned how to assess liability, interview witnesses, evaluate damages, and negotiate settlements. These skills formed the foundation of his professional identity. By the time he graduated from law school, he had earned multiple job offers. Instead of choosing a traditional legal path, he accepted a management opportunity in Southern California. The decision reflected his desire to lead and take responsibility early in his career. In 1982, he acquired the firm he was managing, changed its name, and expanded its services. Years later, when industry models shifted, he launched a wholesale insurance brokerage that allowed him to apply his claims experience directly to structuring better coverage for clients. Each step forward was guided by one principle: insurance must provide real financial security. Leadership Built on Honesty and Directness Frederick Fisher attributes his success to three personal qualities: honesty, integrity, and the willingness to tell people what they need to hear rather than what they want to hear. These qualities are not simply personal beliefs. They define how he leads. His management style is clear and disciplined. Team members are encouraged to study policies closely and understand every detail. Selling insurance is not the ultimate goal. Protecting clients from future financial harm is. He often explains that the firm’s purpose is to provide financial security, not just to sell insurance products. This difference shapes how his organization approaches client relationships. He believes that leadership requires courage. Difficult conversations are sometimes necessary to prevent larger problems later. Over the years, his direct approach earned him the nickname “coverage terrorist,” a title he now embraces. For him, it represents a refusal to ignore weak or unfavorable-for-the-insured language in policy forms. He would rather educate a client today than see them face an uncovered claim tomorrow. Inside his organization, employees were trained to ask deeper questions. They were expected to understand how coverage applies in real claim situations. This practical focus reflected  Fisher’s early years as a claim adjuster, where he saw firsthand how unclear wording can lead to financial damage for both the insurer and the insured due to having to incur what should have been avoidable legal expenses. An Innovation Strategy Focused on Clarity Innovation in insurance often revolves around new technology platforms or faster processes. Fisher’s innovation has focused on understanding and improving the substance of coverage itself. Early in his brokerage career, he noticed that insurance policies were becoming more complex. Policy forms varied widely from one carrier to another. Subtle wording differences could dramatically affect claim outcomes. Many professionals purchased coverage without fully understanding the limitations built into the policy. Fisher began speaking and writing about these hidden clauses, which he famously described as “Gotchya’s That’ll Getchya ™.” These were provisions that might legally support a denial of coverage under certain conditions. His message was not meant to create fear. It was meant to create awareness. He wanted policyholders to understand exactly what they were buying. Today, his innovation strategy continues with plans to launch an artificial intelligence system designed to review insurance policies. The goal is to help professionals and policyholders identify strong and weak provisions before they commit to a policy. In an environment where contracts grow longer and more detailed, such a tool could provide clarity and support informed decisions. This forward-looking approach reflects his belief that technology should enhance transparency. It should help clients see risks clearly and make thoughtful choices. For Fisher, innovation is not about speed alone. It is about strengthening protection. Overcoming Obstacles and Marking Milestones Like many entrepreneurs, Fisher faced financial challenges during his early years in business. Bootstrapping growth required careful planning and persistence. Without large capital reserves, each expansion had to be earned through consistent performance and trust. Hiring was another challenge. Finding competent professionals was important, but training them to analyze coverage at a deeper level required time and patience. He sought individuals who shared his commitment to integrity. Many people in the insurance field focus on closing transactions quickly. Fisher wanted a team that focused on long-term security for clients. Despite these challenges, his career includes several major milestones. He was a founding member of the Professional Liability Underwriting Society and later served as its President. He played a key role in helping the organization achieve financial stability during its early years. He also contributed to the launch of the Registered Professional Liability Underwriter designation, which has become a respected credential within the industry. In 2019, he received the PLUS Founder’s Award in recognition of his lasting contributions. Over time, he has also been recognized for his educational efforts. Through lectures, articles, and webinars, he has helped train hundreds, if not thousands, of professionals. One publication referred to him as the “Educator in Chief,” reflecting his ongoing commitment to raising industry standards. Publication And Industry Contribution In June 2024, Frederick J. Fisher published his second book, Claims-Made Insurance: The Policy That Changed the Industry, through Wells