Hyderabad, India – April 23, 2025 – Zelis, a leading provider of healthcare technology solutions, opened a new 100,000-square-foot office space, expanding its Global Capability Center (GCC) in Hyderabad, India. The state-of-the-art facility marks a significant step in Zelis’ global expansion strategy, aimed at accelerating innovation, enhancing operational resilience, and delivering market-leading solutions to help modernize the healthcare financial experience for all.
Two years after establishing operations in Hyderabad, Zelis’ second facility is strategically designed to support engineering, product development, data services, and platform operations. It will accommodate over 900 associates, creating a strong foundation for technology innovation and end-to-end service delivery for clients.
Strategic Growth Backed by Long-Term Investment
The new Hyderabad center enhances Zelis’ ability to operate as a 24×7 global enterprise, enabling the company to scale delivery of its capabilities-from building better networks and engaging members to optimizing claims management, sending seamless payments and orchestrating communications. It also enables faster response times, greater process consistency, and enterprise-wide service reliability. The expansion aligns with the company’s broader strategy to leverage global talent and, create scalable delivery capabilities.
By establishing deeper operations in India, Zelis is reducing time-to-market for new solutions, strengthening compliance posture, and unlocking greater value for all stakeholders-payers, providers to the millions of healthcare consumers it ultimately serves.
Brian Gladden, Chief Financial Officer at Zelis, commented on the significance of this investment:
“Our expansion in India is a purposeful investment in strategic scale and operational agility. The facility reflects our confidence in India’s ability to help us deliver faster, smarter, and more cost-effective solutions for clients. The operational maturity we’re building here will help us meet rising demand while advancing efficiencies across the board. It’s about future-proofing our business through strong global capabilities.” With workforce in the United States and India, Zelis is committed to building distributed, high-performing teams that align closely with business priorities while enabling flexible, resilient service models.
Innovation-Led Delivery and Future-Ready Capabilities
As the healthcare industry evolves, Zelis continues to place innovation at the forefront of its operating model. The new Hyderabad center is equipped to support advanced workstreams in Al, GenAl, process automation, cloud platforms, and data science- capabilities critical to modernizing the healthcare financial system.
Venugopal Reddy Kandimalla, EVP and President, Zelis India:
“The facility represents more than growth-it’s a commitment to building future-ready solutions that address the complexities of healthcare’s financial system. Our teams in India are deeply embedded in global product development and are shaping intelligent systems powered by Al and automation. We’re not only executing at scale but also innovating at speed.”
He added that the center is structured to foster collaboration and continuous learning, positioning India as a vital hub for enterprise transformation. India-based teams now lead critical programs across engineering, platform modernization, data accuracy, and customer experience enablement.
Building a Culture of Excellence and Collaboration
Designed with a people-first philosophy, the new office environment reflects Zelis’ commitment to collaboration, agility, and associate wellbeing. From flexible workspaces to dedicated innovation zones, the facility fosters a culture where cross- functional teams can ideate, build, and deliver with speed and purpose.
Over the past year, the organization has launched associate-led councils, leadership development programs, and internal engagement platforms to drive alignment and inclusivity. These initiatives have been instrumental in Zelis India earning a Great Place to Work® certification within its first year of operation.
The new center will amplify these efforts, providing space and structure to foster culture, drive performance, and promote knowledge exchange with U.S.-based teams.
About Zelis
Zelis is a healthcare technology company committed to modernizing the healthcare financial experience. Through a connected platform that bridges payers, providers, and healthcare consumers, Zelis reduces costs, increases accuracy, and enhances transparency across the financial ecosystem. The company serves over 750 health plans and more than 750,000 providers, impacting nearly 100 million Americans annually. Headquartered in the United States, Zelis has expanded its global presence with operations across India, delivering solutions that power the business of healthcare.
